Refund & Returns Policy
At Crown Peptides Labs, customer satisfaction is important to us. We strive to provide high-quality research peptides, research compounds, and laboratory research supplies. Please review our Refund & Returns Policy before placing your order.
For additional information regarding consumer protection and online purchasing, you may visit the Federal Trade Commission (FTC).
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has entered the fulfillment process, it can no longer be cancelled.
Returns
Due to the specialized nature of laboratory research products, we generally do not accept returns on opened, used, or temperature-sensitive items. Products must remain unopened and in their original packaging to be considered for review.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please contact our customer support team within 48 hours of delivery. Include your order number along with clear photographs of the product and packaging so we can investigate your claim.
Refund Eligibility
Approved refunds will be processed using the original payment method whenever applicable. Refund processing times may vary depending on your financial institution or payment provider.
Non-Refundable Items
The following items are generally not eligible for refunds:
- Opened products
- Used laboratory research products
- Products damaged due to improper storage after delivery
- Orders with incorrect shipping information supplied by the customer
- Clearance or promotional items unless otherwise stated
Shipping Costs
Shipping charges are generally non-refundable unless the return is the result of our error or an approved warranty claim.
Research Use Notice
All products sold by Crown Peptides Labs are supplied strictly for laboratory research purposes only. Our research peptides, research compounds, and laboratory research supplies are not intended for human consumption, therapeutic use, diagnostic procedures, or veterinary applications.
Contact Us
If you have questions regarding this Refund & Returns Policy, please visit our Contact Us page. Our support team is committed to providing prompt, professional assistance with eligible order concerns.